Refund and Return Policy

Company Information

• Company Name: XXX Company
• Register No:
• Phone Number: XXX123
• Email: xxx@mail.com

Our Promise to You

We understand that sometimes things don't work out as expected. That’s why we offer a straightforward 30-day return policy for our pewter tableware. We want you to be fully satisfied with your purchase, and if for any reason you're not, we’ll make it right.

Returns for Defective Items

If you receive a defective or damaged item, please contact our support team at xxx@mail.com immediately. You must notify us within 7 days of receiving your item. You’ll need to provide photos of the defect or damage to help us process your request faster. If we confirm the defect, we’ll either send you a replacement or issue a refund.

Change of Mind & Non-Defective Returns

For items that are not defective, we allow returns within 30 days of purchase. To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be in the original packaging.

Return Process:

• Contact us at xxx@mail.com to initiate the return request.
• We will provide you with return instructions and the address to send the item back.
• Once the returned item is received, we will process your refund within 5-10 business days.

Refunds & Processing

Refunds will be issued to the original payment method used at checkout. Please note, we do not cover return shipping fees unless the item is defective or was incorrectly shipped.

Exemptions:

• Custom or engraved pewter items are non-returnable unless they are damaged or defective.
• Items marked as “Final Sale” or purchased during clearance events are not eligible for return.