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Shipping Policy

Company Information

  • Company Name: XXX Company
  • Register No:
  • Phone Number: XXX123
  • Email: xxx@mail.com


Processing Your Order

At XXX Company, we pride ourselves on offering high-quality handcrafted pewter tableware. Every order is carefully prepared before shipping, with standard processing times of 2-4 business days. Should we need more time for special orders or specific customization, we’ll reach out to inform you.


Shipping Rates & Methods

We work with leading shipping partners to ensure reliable delivery worldwide. Here are the details for your convenience:


Local Deliveries (Malaysia):

  • Shipping Fee: Calculated at checkout based on weight and distance.
  • Delivery Time: Typically 3-5 business days.


International Deliveries:

  • Shipping Fee: Calculated during checkout based on the weight and destination of your order.
  • Delivery Time: Delivery times vary, typically ranging from 7-21 business days depending on the destination and shipping method.


Customs & Duties

For international orders, please note that customs duties, taxes, or any import fees are the responsibility of the customer. These charges are levied once the package reaches its destination country and are not included in the shipping cost.


Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during transit, please contact us within 7 days of receiving your package. We’ll take the necessary steps to investigate the issue and provide you with either a replacement or a full refund.


Track Your Package

Once your order has shipped, we will send you an email with a tracking number, so you can easily track the progress of your shipment. If there are any delays, don’t hesitate to reach out for an update.