Shipping Policy

At Tin Customize Online, we are committed to delivering our premium alloy and pewter creations with the utmost care and professionalism. Each order is processed with precision to ensure that products reach our customers in excellent condition.

Order Processing

• Orders are reviewed and packaged within 3–7 business days.

• Each product undergoes strict quality checks before dispatch.

Domestic Delivery

• Peninsular Malaysia: Estimated 2–5 business days

• East Malaysia (Sabah & Sarawak): Estimated 4–7 business days

• Delivery times may vary according to courier operations and regional logistics.

International Delivery

• Asia: 7–14 business days

• Europe & North America: 10–20 business days

• Other Regions: 14–30 business days (subject to customs clearance)

• All international buyers are responsible for import duties, customs charges, and any other fees imposed by local authorities.

Shipping Charges

• Rates are calculated automatically at checkout, based on destination, weight, and chosen shipping method.

Handling & Care

• Given the delicate nature of pewter and alloy items, we recommend careful handling upon receipt.

• Variations in finish, tone, or texture are natural results of artisan craftsmanship and not considered defects.

Customer Assistance

For updates on shipping, tracking information, or delivery inquiries, kindly contact our customer service team.

VBR THIVIAS TRADING 
202103127324 (CA0323254-H)
Email: vbr-thivias@outlook.com
Contact: +60108456315